Tanya H.

I feel bad for the people waiting because of shipping, but it takes very little time to get out of their warehouse. The shipping companies are to blame, Canada Post, et al. The clothes are exactly what I expected, not 'supreme' quality but some have been surprisingly very, very good. You can tell a lot about the quality just from the photographs if you know what you are looking at.

I ordered way back in April and of course shipping was a disaster. I KNEW shipping was going to be tough over the pandemic. Not only did they fulfill the order, they refunded two of them, due to the terrible shipping times. I never complained, I never asked for anything, not a peep from me. I was just happy to be able to buy something, given the pandemic. It amounted to $250 refunded. Plus they sent me coupons for 20% off.

Again, I asked for nothing. They did this on their own.

They earned a customer for life because of their exceedingly good customer service policies.

I've ordered quite a bit from them, but just 'sampled' for the first order as I didn't trust them based on all the terrible reviews. I think I've done 5 more orders. One single pair of pants didn't fit, and it was my fault. Now I've ordered tops, pants, heavy boots and coats from them. Sizing seems pretty good. Canada Post is occasionally late but coming from Europe to here seems to be a breeze, no extra charges and no tax from memory. Prices are fair for what you are getting, I do not expect anything to last 'decades' and there's even some Canadian retailers that buy from them, or their suppliers. I grabbed a few things and shot the picture, materials are actually better than average, everything has been washed and didn't shrink (I don't own a dryer however). It's too bad they have so many negative reviews. I'd suggest buying a few cheaper things to sample size or quality, like I did. But ultimately ALL the sizing has proven accurate for me.