Tashi L.

I don't think there is an option for a big fat zero, otherwise that is what I would have given you.
You are not the only show in town. When you aren't accommodating, polite or transparent, I can find another garbage service that does a better job than you do. I signed up for yard waste and at the time the woman told me that they were picking up every week. I put my yard waste bin out on garbage day and it is still sitting on my curb. I called customer service and I was on hold for 11 minutes before I spoke to a person. She couldn't help me and sent me to another woman who could not help me and was actually very rude and argumentative. I told her since I signed up for every week and now it's every other week I would like to be compensated for that lack of service. She was unwilling to give me any compensation and said that they aren't giving refunds to anyone. I think that's a very poor way to run your business and I will be finding another garbage/yard waste service. There is a reason your reviews are so low. Waste Management is a terrible company. I originally had GarbageMan and they were gobbled up by Waste Management…unfortunately.