We engaged this firm in Oct 2021 for 2017 rates review paid the full fees and till date nobody has bothered to give us a satisfactory response. Our check and challenge deadline was almost missed once, if we had not chased them for an update. It's absolute scandal this firm till date nobody is seriously addressing our request and no effort is being made to process our application. It's been almost 2 years and we are still waiting for them to do anything.