If I could leave 0 stars I would. I thought a personalized wallet would be a great Christmas gift for my boyfriend but they seem to be incompetent and can't actually make your personalized item look anything like the picture you send in (which is the whole point). I wasted 35 dollars on a very disappointing and honestly just all around ugly looking wallet. I tried to email their customer service email and they were absolutely no help and said they could only refund me 15% ($5.25... not even worth it). Not helpful at all. Now I'm out 35$ and need to think of another gift for me boyfriend. Please just save yourself and don't give this company any money it's practically a scam.