Chris B.

I purchased one Mission cooling hat to try out. During the checkout process Mission suggestive sells more products. I thought I had declined but when I hit the purchase button, my $15 dollar purchase of one hat was now a $45 purchase of 2 hats and a Missions magical cooling towel. After immediately emailing Mission, I received a notice that it could be 72 hours for a reply due to COVID! Covid is over MIssion. As expected I received an email 3 days later saying the order already reached shipping and could not be changed. Two days later I received a shipping notification. Several more days elapsed and I received my order. The hat I had intentionally purchased was too tight. You need a Return Authorization to get a refund, and MIssion is not paying for your return freight. It took a lot of work to get too returns on their recorded phone message, 3 calls. AVOID Mission like the plague. They know what they are doing to pad these orders and they make it very difficult to return. They offered me a $9 discount to keep the order. I don't want to support thieves like MIssion.