Ted E.

I started with mydomain.com 18 years ago when I registered my first domain. I needed a few simple things: email forwarding, custom DNS, website forwarding, and that was all included in the registration fee.

Over time, they have made their "control panel" more confusing to use, obfuscated the recurring pricing and billing structure, and ruined the free stuff. The straw that broke the camel's back was when they downgraded my account to "domain parking" from "hosting", and broke my email forwarding.

There are less expensive registrars out there, and most will include domain privacy for free. (mydomain.com charges for domain privacy. They entice you with a low-price "teaser" rate that quickly increases year-to-year.)

On the plus side, my experience with phone support has been good overall. Be sure to call during normal business hours if you want a remedy that is out of the ordinary, though. After hours support appears to be provided by a far-east call center, and the personnel there can only do basic technical support.