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No offense I can provide more accurate feedback once i see actual product. Took a little learning curve to catch self design
Needed a banner
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Your online chat was not helpful at all so I called and your representative just pointed me to...
Dear Denise,
Thank you for your feedback! We're dedicated to meeting your requirements and have simplified our process for your convenience. Should you need any assistance in the future, feel free to reach out. We can't wait to serve you again!