I ordered a fuel pump a few weeks ago. The pump arrived with the fuel sensor unattached. I emailed customer service and asked for some instructions on how to finish assembling the pump. What I got was a link to a generic installation of a fuel pump in a car. I then sent back a reply explaining what I really wanted. No reply. I then tried the chat line. After 30 minutes of frustration I did get Bry to agree to at least send me a picture to my email of what the thing looked like assembled. That never happened. I called customer assistance the next day. Again absolutely no clue from the girl on what I wanted after another 30 minutes. She finally sensed my frustration and I was disconnected. I finally put the thing together and installed it in my car. Well the fuel sensor did not work. When I removed it I found a small piece broken off of the sensor. Well it just so happened that it was the stop for the lower limit on the sensor arm. I sent a 1* rated review with all of my frustration added in. Within 10 minutes I was contacted by Philip the customer advocate. Very shortly I was given a full refund on my purchase price. And I was told to trash the obviously junk pump. So thanks to Philip I am now giving a 3* review.
Hi Terry,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Shen S.
Customer Advocate Team
CarParts.com