I bought one of their new cauldron mugs and skull mug, which came super fast! The cauldron mug had some chips in the paint & ceramic on the inside, which was a bummer. I contacted them and they responded very quickly and were kind enough to give me a full refund including the tax. So I ordered another one, and, again came within 2 days.The mug itself is cute but I wish it was sturdier and a bit bulkier. Definitely hand wash because the skull mug has a bit of pain scuff off the rim after washing. Still cute items, though.