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Beware of shipping charges for Serena and Lily furniture. I wanted to order a rattan bench that was on sale and found that the shipping charge on the bench was $299 (with the sale price, that made the shipping charge over 40% of the cost of the bench! I called my local store to see if they had the item in stock and was told they only had a floor model. I was told the store would have to order it for me and they could not have it shipped to the store and would have to still charge me the $299 charge. I will not be buying anything from S & L until they resolve their shipping issues.
I ordered a chest from Wisteria in April. The ship date was pushed out twice. It's now October and I am still waiting. I did receive an email about 9 days ago with a tracking number and a link to the freight vendor, but each time I put in the tracking #, it shows that my shipment doesn't exist in their system. I am now forced to reach out to both Wisteria and the vendor, Ceva for answers.
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I ordered a bed and foundation from Serena Lily. The foundation came and would not fit through...
I bought the hand-tied wool rug for more than $4000.00. After several WEEKS the wool strands...
Hi Theresa,
We apologize for your poor experience with Wisteria. We want all our customers to have a great experience. I reviewed our system, and you have received the Lincoln Chest. With the global supply chain issues and the Pandemic behind us, most of our products are in stock and ready to ship. Please let us know if we can answer any other questions or help in any other way.
Best,
Wisteria Team