Theresa G.

I feel like I dodged a bullet. As a small business owner I know the power of reviews and I feel compelled to give my small experience that luckily ended the Business relationship Before it ever started. To begin, the follow up on my initial inquiry was aggressive, however, I am in the market for immediate services, so this time I didn't mind such tactics. Once contacted, I explained my project, the email recap of our conversation came immediately after the phone call and a zoom meeting was set for three days later. I was asked which time zone I lived in and my appointment was set for noon CST. Well that was yesterday, and I was going to reschedule due to builder issues, but was informed there now was no further appts so I decided to keep the appt at noon. I pulled over out of traffic and got on the call. I waited and waited, I tried calling but only email wa are turned telling me that a new sales rep would be handling my meeting. So I called( no answer) I emailed and said., I am on the zoom call waiting for you. He said "the meeting was for noon EST. OK... first let me say... I GET It... Mistakes happen, but he said it like I got it wrong. But I politely informed home that it was a mistake on their part that I had confirmed CST. ***Here is where I know I dodged a bullet.,, Chris states in email "I didn't make the appointment " Now this is telling of company that will scapegoat, who will throw their team member under the bus to justify a pretty simple miscommunication. I concluded that In the case of any error in my desired product, a product that would not only be a centerpiece of my hike., it is the center of saftey for a lifetime for my family and invited guest. This is just a well oiled marketing and sales Business that will never meet your family or see your home and isn't concerned with you as a customer and clearly not their own colleagues. In this time of unprecedented unrest in our country... I encourage others to seek elsewhere to find a company that is local to you and cares about integrity and community.