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As this was my first order, I don't know how their service is if averything goes right. Howver, my order was shipped by UPS and was declared lost in early August. I filed a claim, but input from Frames by Mail is required to complete it and activate my refund. In spite of several attempts to contact them - by email, as the chat staff always seems to be out and there is no phone number available - i have received no response.
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Products used:
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I have used FramesByMail for years (maybe decades) and have found them to be excellent. My orders...
Order a frame ($139.00) with double mat. It was a wooden frame. Had not received for two weeks....
