I placed an order on September 9 for some party decorations for a birthday on the 21st. The shipping time said 2-5 business days, so I had plenty of time still. I got an email later that day saying that it had shipped. I checked the site and the order was listed as fulfilled and the tracking said that a label was created and USPS was waiting for the package. About a week later, I still did not receive the package. I checked again and the shipping status had not changed, USPS was still waiting to receive the package. I notified them using the form on their site. The next day, since I needed it very soon, I called. After 56 minutes on hold, a representative looked into it and said she had to contact someone in Kentucky. SInce the person was not getting her back to her quickly, she took my number and said I would get a call later that day. That was Friday, the 18th. I filled out their contact form again adding the information about the call. Today, the 21st, is the birthday the decorations were for. Complete silence from American Greetings. I will never order from them again. I cannot attach a photo, since I did not receive the item. My order confirmation gives personal information, and that is my proof of purchase.