Thomas M.

The company has always had poor customer service, but it has finally gotten bad enough for me to write this review. I ordered over $1000 worth of items around 3 years ago and never got any of the items because of "COVID". I finally got a shipping notification yesterday, but since I moved I needed to change my address. They refused to change the address since I had changed countries. Further, they refused to refund me anything but store credit. The customer service agents were very rude about it and actually originally told me they wouldn't even cancel the order (after saying I wanted to cancel the order they replied "Hello, We leave the order as it is." After getting them to finally cancel the orders, they said they would only give me store credit. I asked very politely if they would be decent enough to refund my bank account and they flat out ignored my request. Thus, I will be forced to use the credit in my account and then never buy from this garbage business again.

Avoid this business because if there are issues, customer service will go out of its way to be as unhelpful as possible. There are other places to buy Japanese items like Playasia and YesAsia, where you will get treated better and also have better selection of items.