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    CDJapan

Ratings On Other Platforms

Trustpilot
4.2 / 5
Corporate Values

Overview

CDJapan has a consumer rating of 3.64 stars from 17 reviews indicating that most customers are generally satisfied with their purchases. CDJapan ranks 25th among Anime sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    4
  • Quality
    6
Positive reviews (last 12 months): 66.7%
Positive
4
Neutral
0
Negative
2
View ratings trends
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How would you rate CDJapan?
Top Positive Review

“THE BEST!”

olga t.
1/12/22

In 2016 I came across the CDJapan website on the Internet and have been using it regularly to buy jazz CDs ever since. This is the best online store I've ever used to buy discs. Large selection of jazz CDs, good prices, excellent service, good and reliable disc packaging, timely dispatch. A better service could not be imagined! I am very satisfied and I warmly recommend CDJapan to all my friends and music lovers. Thank you very mush one more time CDJapan!

See positive reviews
Top Critical Review

“Liar and does not listen”

Teru A.
4/26/20

I ordered a BD from them last December and I just recently noticed this April 1 that they banned Philippines for shipment. I contacted DHL Japan and PH and they confirmed no news about banning my country for shipment. They won't listen and keep pushing that my country is banned, now I am just requesting them to ship my order to a Japanese address but no responses were received. Bad customer service. I suggest amazon more.

See critical reviews

Reviews (17)

Rating

Timeframe

Other

olgat16
2 reviews
1 helpful vote
January 12th, 2022
Verified purchase

In 2016 I came across the CDJapan website on the Internet and have been using it regularly to buy jazz CDs ever since.
This is the best online store I've ever used to buy discs.
Large selection of jazz CDs, good prices, excellent service, good and reliable disc packaging, timely dispatch. A better service could not be imagined!
I am very satisfied and I warmly recommend CDJapan to all my friends and music lovers.
Thank you very mush one more time CDJapan!

Tip for consumers:
Music lovers, collector CDc.

Products used:
CDs music, jazz

Service
Value
Shipping
Returns
Quality
davidrameshm
1 review
0 helpful votes
January 13th, 2022
Verified purchase

Shopping experience has been a pleasure with CDJapan. Spot on shipping and always communicate if there is any changes or delay. Reasonable pre order prices and not to mention the best of all they reward customer with additional bonus points based on their items shipped throughout the year. Their sales and bonus coupons is also a welcome addition. Customer service is also prompt and efficient based on my experience.

Tip for consumers:
None. Site has all relevant information require.

Products used:
Figures

Service
Value
Shipping
Returns
Quality
beauj15
1 review
3 helpful votes
March 22nd, 2021

Recently used this website to buy some Japanese special editions of CD's with bonus tracks. Often I buy them off ebay at a significant markup. I was apprehensive as some reviews were low but I have been really happy with my result after my package arrived. The cds are perfect and the shipping was quick even though they expected delays due to covid. Very happy with them and will be using the site again in the future.

Products used:
CDS

Service
Value
Shipping
Quality
terua
1 review
6 helpful votes
April 26th, 2020

I ordered a BD from them last December and I just recently noticed this April 1 that they banned Philippines for shipment. I contacted DHL Japan and PH and they confirmed no news about banning my country for shipment. They won't listen and keep pushing that my country is banned, now I am just requesting them to ship my order to a Japanese address but no responses were received. Bad customer service. I suggest amazon more.

jerrym779
1 review
0 helpful votes
January 15th, 2022

Great seller! Been buying from CD Japan for years, from their online shop and more recently through their proxy service. Always excellent service, items always packed with great care, and their proxy service has been able to buy everything I've asked for. Couldn't be better!

Products used:
Music

Service
Value
Shipping
Quality
johns1264
5 reviews
12 helpful votes
July 5th, 2016

My go-to source for japanese albums released by Korean artists.
The orders are packaged okay (not as much bubble wrap compared to some sites), the site is easy to navigate, there are a lot of shipping options and a rewards point system (which gives you free 300 points = 300 yen on your birthday).

danield310
1 review
1 helpful vote
October 13th, 2019

CD Japan is great!
I would recommend it to anyone who needs to get DVDs with Japanese subtitles
Great website

nicoleh462
1 review
4 helpful votes
May 21st, 2020

I placed an order on May 17th for a CD/DVD combo that I've had a hard time finding anywhere since it came out in 2012. I was very happy to see CDJapan had it listed. Today on the 21st, I got an email saying my order has been cancelled because they have nothing to ship and cannot find it elsewhere. I wish they would have kept on top of the listing and reported the item as unavailable. I wonder if this is how they usually operate -- keep items listed, but don't report them as out of stock until the warehouse can't find anything and an order must be cancelled? I won't be returning to find out. Luckily they did not charge me, but I'm going to watch my bank statements just to be sure, since other reviewers claim they take money at random.

jeremyd14
3 reviews
11 helpful votes
January 30th, 2014

This is a great site for those hard to find items from Japan. I've purchased multiple items from them and I've never had a problem. They always arrive in excellent condition, they always pack items really well, and the shipping time is always very fast. I highly recommend this site for any anime fan, j-pop fan, or whatever you may be looking for from Japan.

hongk18
1 review
2 helpful votes
July 13th, 2021

Once you inform the credit card details, they will amend the shipping fee and deduct from your credit card without your consent. This company is online fraud. Do not order.

Tip for consumers:
They will inform you later that DHL charge is now more and deduct from your credit card without your agreement. After email exchange with customer service, they will return your money in the format of POINTS ! they will never refund the cash ! Will never those points and will never purchase from here.

Products used:
Order Number : *******6341
*******************************************
NEOBK-2587718 Takarajimasha / Makiko Takizawa LUNCh BOX BOOK (Takarajimasha Brand Book)
BOOK 2300yen Released: March 12, 2021
Availability: In Stock:Usually ships in 1-2 days

NEOFOOD-743 Bashodo: The Original Warabimochi (Japanese Sweet Mochi) Set of 3 Boxes Tanba Black Soybean, Matcha, Brown Sugar Syrup
Food 2100yen Released: February 01, 2021
Availability: In Stock:Usually ships in 1-2 days

NEOGDS-335867 e.oct / katakata Whale Pop Up Sponge White
Collectible 380yen Released: April 22, 2019
Availability: In Stock:Usually ships in 1-2 days

NEOGDS-343682 e.oct / katakata Whale Pop Up Sponge Blue
Collectible 380yen Released: June 12, 2019
Availability: Backorder:Usually ships in 1-2 weeks

NEOGDS-347548 Kiya / No160 Petit Knife
Collectible 9000yen Released: July 04, 2019
Availability: In Stock:Usually ships in 1-2 days

NEOGDS-347556 Kiya / Danjuro Tweezer
Collectible 2800yen Released: July 04, 2019
Availability: In Stock:Usually ships in 1-2 days

NEOGDS-423495 Pokemon (Pocket Monster) Cutout Picture Series Glass Nail Clipper Pikachu
Collectible 615yen Released: December 2020
Availability: In Stock:Usually ships in 1-2 days

NEOGDS-423497 Pokemon (Pocket Monster) Cutout Picture Series Glass Nail Clipper Charizard
Collectible 750yen Released: December 2020
Availability: In Stock:Usually ships in 1-2 days

NEOGDS-459796 Kiya / Kiya High-Quality Medium Grade Whet Stone
Collectible 3800yen Released: April 01, 2021
Availability: In Stock:Usually ships in 1-2 days


Payment Method : Credit Card / Debit Card
*******************************************
Subtotal : 22125yen
Points Redeemed : -2750yen
Shipping : 4677yen
--------------------------------
Total : 24052yen

Service
Value
Shipping
Returns
Quality
faisale
3 reviews
7 helpful votes
April 22nd, 2016

I wish I could buy the things that I want, but the stupid system won't let me pay!

johnm69
8 reviews
10 helpful votes
March 14th, 2013

Excellent site for Japanese, and other, media (DVDs, apparel, games, toys etc). I have purchased from the several times with no real problems. Once when a CD I ordered was out of stock they contacted me quickly to let me know. I highly recommend them. Also, I should point out that they have some adult content.

marufh3
1 review
3 helpful votes
November 5th, 2019

Never place order here. Poor and brainless people working here. They took my order and money and after 11 days they said their profit will be low for my order so canceled. What? Are you serious? Many other good suppliers over there... not here.

jct15
1 review
0 helpful votes
October 26th, 2021

1. CD JAPAN DOESN'T HOLD MY PAYMENT WITHIN 15WORKING DAYS AND MY MONEY HAS BEEN RETURN. (ORDER BY 06252021)

2. BUT THEY STILL SHIP OUT MY ORDER AFTER I GER REFUND (07282021)

3. AFTER A MONTH, THEY NOTICE ME ABOUT ORDER PAYMENT.(090? 2021)

4. SO IT'S OKAY I REQUEST DETUCT THE TOTAL ORDER FROM MY BANK.

5. THEY AGREE AND DETUCT AMOUNT SUCCESSFUL AND REPLY MY EMAIL SAID " WE HAVE SUCCESSFULLY DETUCT YOUR AMOUNT IN YOUR BANK ACCOUNT " (09072021)

6.20211025, THEY SEND EMAIL AND NOTICE MY ORDER HAS DIDN'T PAY. (SO WEIRD!))

7. I GO TO REPORT IN MY BANK ABOUT THIS CASE. THE STAFF SAID MY PAYMENT HAS SUCCESSFULLY AND THEY CAN HELP ANYTHING, WHAT REASON SOULD THEY MAKE REPORT? SO FINALLY THEY HELP ME MAKE A REPORT AFTER I EXPLAIN THE REASON.
AND THE REASON IS: THE COMPANY HAS DETUCED MY PAYMENT AMOUNT BUT THEIR SAID NON RECEIVE PAYMENT EVEN I SENT ALL THE PROOF.

8. CDJAPAN KEEP ASKING MY BANK DETAILS AND TRY TO DETUCT MY MONEY AFTER I SAID I ALREADY MAKE REPORT. AND THEY'RE SO FXXKING RUDE.

9. THIS IS MY 2ND TIME PURCHASE ALBUM IN THEIR SHOP THAT'S WHY I FEELING UPSET.

10. OTHER JAPAN SHOP RECOMMEND: TOWER RECORD / RAKUTEN ( YOU CAN USE WORLD SHIPPING IF YOU'RE NOT FROM JAPAN. EVEN THEY CHARGE A LITTLE BIT AGENT FEE. BUT THEY SERVICE IS REALLY FAST PS :// THIS IS FROM TOWER RECORD ONLY. AND I'LL TRY TO PURCHASE ON RAKUTEN WHEN ATEEZ HAS RELEASE THEIR NEW JAPANESE ALBUM)

Tip for consumers:
DON'T BUY IF YOU DON'T WANT CLOSE YOUR BANK ACCOUNT .
AND PLEASE DON'T USE CREDIT CARD WHEN PAYMENT.

Products used:
ALBUM

Service
Value
Shipping
Returns
Quality
camilos4
1 review
3 helpful votes
November 24th, 2019

When I buyed the page said between 2 and 6 weeks, now costumer service told me to wait 3 months. Do not trust cdjapan

hanka2
3 reviews
13 helpful votes
April 1st, 2019

They sold me a defective product and are now punishing me for doing a chargeback with American Express by refusing to honor their promise to refund return shipping. BEWARE!
Do not buy from this company!

andrewd200
1 review
4 helpful votes
July 8th, 2018

I waited two months for my order from them to not only not get my pre order bonuses I paid for.

I offered to help them send it down with my help and they refused and only gave me points for it

Would not consider them again.

Q&A (2)

Answer:

CDJapan is a legit but prideful company. They won't listen to customers' requests and informations. They make their own rules and are arrogant.

By Teru A.
See more answers (2)

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About the business

CDJapan is the best place to order your Japanese CDs, DVDs, Blu-rays, and collectibles. We offer the widest variety of major and independent JPop, japanese anime, music, movies, and game music releases at great prices straight from Japan.

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