Thumbnail of user thomasp2331

Thomas P.

Contributor Level

Total Points
162

2 Reviews by Thomas

  • Surfshark

8/26/23

I used another VPN-service for free before with no hassle at all. But there was the time to get a complete VPN-service to be covered 24/7.
I chose SURFSHARK, because they offered a fair price and had a quite good rating at various websites. After installing SURFSHARK VPN on my computer I could not connect to various email servers via Thunderbird anymore:
The email servers sent a popup message that the (now new) VPN is being blacklisted.
Unfortunately SURFSHARK´s support service could not advice me to solve the problem, so I had to cancel their service within the 30-day-trial period.
SURFSHARK tried hard to keep me as a customer, but when I repeatedly told their customer service that I want to quit, if they don´t solve my problems with receiving AND sending emails - and they couldn´t - they finally let me go.
They promised to fully refund my money within 10 days. If they -again - fail with that, I will keep you updated.
For me it appears that SURFSHARK cannot handle yet all problems coming along with a VPN service - I wish them all the best to solve their problems quite soon!

Products used:
SURFSHARK VPN Service

Service
Value
Returns
Quality
  • AutoRentals

8/19/23

AutoRentals.com looks cheap at the first moment. But be aware that no insurance or "cdw/ldw" is included in their offers. Other "extra fees" might be collected, when claiming the registered car. It seems that the well known sentence is true: "Who buys cheap, has to pay double!". When I picked up my car the price for the car including all (just) basic amenities, I had to pay double the price announced by "autorentals.com" at the counter!

Thomas Has Earned 2 Votes

Thomas P.'s review of AutoRentals earned a Very Helpful vote

Thomas P.'s review of Surfshark earned a Very Helpful vote

Thomas hasn’t received any thanks yous.

Thomas doesn’t have any fans yet.

Thomas isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user chrishdonald
3/22/24

Am writing to express my dissatisfaction with the customer service provided by Surfshark. I...

Thumbnail of user famaxars
3/3/24

What they did is illogical What they did is unreasonable and illegal. Suddenly I received an...