Thomas Z.

Made a Holiday order for my wife and daughter for stocking stuffers. Place order 11-29 and shipped 12-Delivery got lost by post office in NYC/NJ and never delivered. When reviewing deliveries realized never received it and emailed/called customer service. Worthless customer service...did not confirm and re-ship order. No information, no follow up. I understand shipping is out of their control, but the lack of service is what bothered me the most. I am sure they were insured so the only thing they lost was a customer. They said they would replace the items with anything listed. I did tell them if they could not fill the order as ordered to refund my money which they did (4 days after request). What made me mad was their customer service did not even provide me any information. If they are out of stock, tell me...did not attempt to even try to ship items before Xmas with a week to go. If Novadab would have just given me customer service (information), I would not have been pissed off! Thanks for letting me vent.