timahoe C.

I order from Talbots on a regular basis. I recently ordered several items and one was not sent. I contacted company by email and never received a response. I spoke to "Yvonne", a customer service rep online and was informed this item was cancelled. I asked if they were going to notify m and she said they sent an email. They never sent an email. No apology, no trying to rectify the situation. She said maybe the email went to spam. Funny, all their other emails I get. Horrendous CS. There are plenty of other stores that would be happy to get customer's dollars and have good CS. Finished with Talbots.