Great means... personal, professional, and very knowledgeable!:-)
Being among those who "know enough to be dangerous," and therefore needing help to do what I want to do on SiteGround servers for our website and email hosting, I have bugged these wonderful people more than once! I am learning how to navigate their tools which are very good... just new to me.
Everyone I have encountered, thus far, has been GREAT... and very patient... above all else!
I am very happy I made the choice to use SiteGround for our sites and email.:-)