Tim M.

Horrible Customer Service. Woodworker Express used to be my go-to place and at one time they had great customer service and why I always returned. I recently made a large purchase which was put on backorder. A few days later I needed some additional items, so I made another purchase and immediately sent them a request to combine the orders to reduce my shipping costs. They respond back they will not combine orders, so I counter to cancel both my orders so I can resubmit as one order. They ignored my request and 2 days later shipped half my order. They still have not responded about cancelling my back ordered items. I will definitely be finding a new hardware supplier.