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I booked a tour to visit the Alhambra in Granada weeks in advance. Forty-eight hours before the tour, I received a cancellation notice due to an error on their end, and I would receive a full refund. I pushed back, and they offered me a new tour, but they never verified the tour they provided. Overall, it was too late to alter our planned trip to Granada. We are unhappy and will not recommend Viator Tours in the future.
Booking Reference: *******876
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I would like to be compensated for booking an entire trip around a tour that didn't happen.
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I've tried several times to update my review to be fair. Not knowing how, I write another one,...
