Tim S.

Bought a New Chrysler Pacifica in 2017,multiple issues after 9k miles. Transmission replaced@ 21k basically a lemon. At time of buying Jared Glover talks to you so professional, once you have issues can't talk with him at all,basically has his staff avoid you explaining your issues yet on TV, radio,talking how great your experience will be which has been bs after not only purchasing my Pacifica, and my 2015 Ram. The engine for life program is bs too. You have to purchase the B& G product a must have to stay with warranty which is fine however you can't take to anyone else your comfortable with even if purchasing the B& G product at dealership
Because now they decide to change policy there only ones that are certified to put in during oil change otherwise voids engine for life so you pay over a $100 for a basic oil change which is totally ridiculous! Additionally I paid for extra warranty coverage, yet with the many issues I'd experienced with my Pacifica they were the only dealership that advised me they couldn't get me a rental vehicle, where another dealership went over and beyond to make sure I had one before I left my vehicle with them. Mistakes happen I get that,im just sick of both of them kids going on tv,radio telling everyone how easy your car buying experience will be,how they will stand behind you which is total bull$#*!! Both purchases of both my vehicles I can't count how many times I've had to return to the dealership in Tulda,Owasso because they didn't do the paperwork correctly! When I purchased my Dodge Ram they even had to finally come to my home to bring the paperwork for me to yet sign again after refusing to return back to there dealership and backing out of the deal. Beware and careful before purchasing a vehicle from this dealership in Owasso, Tulsa,not what it's cracked up to be I've never been so disappointed! Yet to keep my engine for life I have to unfortunately return back next month and pay that ridiculous amount for a basic oil change! I'm already dreading it.