Tina M.

Dr. Coccia is a good physician, he is personable, has a great chair side manner and very knowledgeable. He listens while making eye contact (unlike other physicians consistently dictating while your talking). Additionally, Lynn at front desk and Laura his tech are equally as professional and compliant the doctor's well. However, one of their newest staff Nicole was extremely rude unprofessional is an understatement. While explaining how my husbands appt was cancelled incorrectly she never allowed to explain how, yet cut me off twice only to offer the telephone number to their Relations Department. When I attempted to tell her …that she wasn't even listening to my explanation but rather was being rude she signed (with what sounded like frustration) and again stated "that's the policy, I can give u the number for relations dept. I then ask her to speak with ….(before I could ask for Lynn or the Mgr) she responded "have a good day" and call was disconnected.
Because I really really like the doctor Coccia. I put up with these NEW "business practices". As, I realize MyEyeDoc is attempting to run a money making business, and patient care is not their priority. Again, evident with their newest practice to re-confirm your appt times otherwise it will automatically cancel. Then there's the constant turnover with staff (from contact lens staff to mgmt), over lapping appts (again maximizing the doctors schedule) and last but not least limited selection of frames. Thou I've been a patient for many years I am currently questioning if I will return as I WILL NOT tolerate is disrespect ESP when I spend my money.