Tina M.

I received my Proform HIT Trainer in January 2020. Since this time I have been able to use it only 4 months as the machine has broken three times with repair downtimes of approximately 4-6 weeks on each occurrence. I love my machine when it's working but the down times for service are unacceptable. Proform delivers parts timely but the service even with an extended service agreement causes dislike for the company, product and Ifit as a whole. I am considering selling my machine or potentially just giving it away and purchasing a more reliable product. I read the reviews but unfortunately on the Proform website they apparently censor the reviews because my initial statement of disappointment never appeared. So spend the extra money on a better product you will be much happier in the long run.