Tink F.

I recently booked a flight for my minor son to fly back to Michigan and the Delta website states any minor 14 years old or younger must pay an additional chaperone fee of $150 each way. That ticket was more than $600. Why is it so much and you don't provide complete information? Two if you are making customers call in order to schedule a minors flight you should have all the information a parent needs to feel comfortable with their child flying with a stranger. So I called the dedicated minor program line and after speaking to the so-called supervisor "DIANE" aka "KAREN" she was rude curt and unsympathetic about trying to ease my concerns when it came to my child flying. My question to her was: If my child is flying or in the care of an authorized flight attendant I just want to know the name of the person who will be traveling with my child. I don't feel that that is an unreasonable question to ask just like if my child went to spend the night at someone's house I would definitely know who all the people that house and their names and their phone numbers. But this woman basically said "I don't know we don't have that information." Well from my perspective if you have a dedicated line strictly for minors starting from infants to 14 years old why is it you don't know which employees are going to be on what flights?
I don't know how schedules work for airlines granted but even if you get the schedule the day of or the day before the flight that is information they should let a parent know. It should not be the responsibility of the minor to tell the parent who they're flying with this is information the parents should have beforehand. If anything should happen to a minor flying and we are asked who was The chaperone I would look like a very irresponsible parent to not have that answer. So Delta you need to go back to the drawing board for your minor program and get that information so that the next parent who uses your minor program won't have to feel the discomfort I felt the entire time my son was flying because I didn't know the name of his chaperone. Because of this I will warn every parent who chooses to use Delta's minor program of the information they will NOT receive. I will not use that program ever again until they fix this simple problem. And I don't appreciate "KAREN" telling me she would let her kids fly alone of course you would you are supervisor at Delta and they're not going to let anything happen to your privileged kids so that was absolutely the wrong thing to say to me.

I have been using the Gold RX family plan which has really made a big difference in our families financial budget. Now Gold RX has added features in order to up the price of the membership. I don't use and will not use the new features. My family only uses the prescription portion of Gold RX and I feel as though Gold RX executive team did not think this change all the way through and should have given customers the option to either stay on the $9.99 Family Gold prescription plan or pay $20 for the other services. This cookie cutter price hike is not helpful to my family that need the savings for the prescriptions only but being forced to either pay an extra $10 for services I will never use. Now the EpiPen I need for my son is $300 but it was only $80 with the family gold plan. This cookie cutter price hike is the worst change Gold RX could have made. Not everyone (my family) is benefiting from this change. The free version is not cost effective for the prescriptions we actually need.
Please give the customers that keeps Gold Rx in business and the CEO getting richer by the day the option to choose the membership they want to use that is cost effective.