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Wondershare is a unreliable company and faulty product and will not refund once we pay
This company and product are not reliable.
The repair software did not have the audio and video in sync.
The support via email has been asking to send the same files over weeks and wasting the time.
Stay away from this company
Tip for consumers:
extremely unreliable service they waste our time asking same files for week and do not even read our emails
Products used:
video repair software
Dell products, support are very bad, they left me with a dead box!
Dell products, paid premium warranty, support are all unreliable. Had purchased Dell XPS 8930 which started giving problems in 14 months computer was randomly freezing. Dell support recommended to sign for paid premium. Their trial and error support wasted my money, countless days and hours. They replaced mother board several times and this initially spoilt the Nvidia GPU and eventually made the computer a dead box which does not even power up to boot.
After battling many days without success and emailing Dell CEO email got response from a person claiming as executive from corporate office. This person was unprofessional, rude and told "Dell cannot guarantee our products and service, we can offer paid warranty will provide support as long as we continue to pay for warranty" This person told if they broke the computer and if I am not paying for warranty, I would not be supported.
Premium warranty has a SLA of two business days, but there was extended delay for service which was blamed on part was not available and/or covid19. The on site technician is not a Dell staff rather from third party who told me Dell keeps mailing the parts without even checking with him what is really the problem with the computer and the recommended fix.
Tip for consumers:
If Dell had guarantee for paid premium support and fixed the issue instead of leaving me with dead box.
Products used:
Dell XPS 8930
Tirumalesh K.'s review of Dell earned a Very Helpful vote
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We are sorry for the unsatisfactory experience you had with the video repair feature of this software. Please know that it is never our intention to leave our customers feeling unheard or misunderstood. We take your feedback seriously and will use it to improve our product and support service.
We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Seek your kind understanding.
Upon checking, we found that our support has already processed a refund for you after confirmation further. We hope you double-check your account to confirm if you have received the money yet. It is regret to know that this product doesn’t live up to your expectations this time. We will continue to make improvements and add more powerful features to this software, and hopefully, you'll be back to us in the future!