Thumbnail of user tk361

T K.

Contributor Level

Total Points
82

1 Review by T

  • Sorel

12/4/22

Apparently it's Policy not to edit orders even if they're made in error, or with wrong information on them, regardless of whether they've been shipped or not. I ordered purple toddler boots, every part of the process showed purple boots in the correct size. When I received the confirmation email, It showed blue boots. I called immediately and they're only resolution is to place a return label in with the blue boots, instead of just sending the correct boots. Winter will be over before their resolution process would be complete, and they refuse to cancel the order as well.
Absolutely do not recommend supporting this company. The most absurd policies I've ever heard.

Tip for consumers:
DONT

Service
Value
Shipping
Returns
Quality

T Has Earned 2 Votes

T K.'s review of Sorel earned 2 Very Helpful votes

T hasn’t received any thanks yous.

T doesn’t have any fans yet.

T isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user kellyr1455
kelly r. reviewed Sorel
1/22/24

Brand new boots never worn sat in closet for 3 years. When I brought them out to use- the upper...

Thumbnail of user starlal1
Starla L. reviewed Sorel
1/10/24

Your return for order number: 222109442. Sorel received my return of shoes got email 12/28/2023-...