This service is awful. My first experience with them was excellent. I got my gold within 3 hours more or less, in one amount. My second experience was piss poor. It took over 1 day and a half, and that was with constant e-mail and live chat (both of which are a joke).
However, I decided to go with them one final time, too see which of my previous two experiences was more representative of the service, and that was a mistake on my end :( They were just as awful the 3rd time, if not worse. Over 2 days and counting.