I logged onto VitalChek to get a copy of my birth certificate. I paid and waited. It tool SIX months almost to the day. Every time I called to ask for an update there was an excuse about a backlog.
Just be aware. SIX months.
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I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. One week later I had a copy from NY state.