Todd L.

First let me start by saying I've given Cabinet Door World much more than enough time to make things right... It has been several months since I originally ordered cabinet doors from them. After waiting nearly twice the amount of time I was told I'd have to wait for them (an extra 3 weeks to be exact), they arrived on September 20 and were incorrect and therefore useless to me. Their response was that they'd "rush" the correct doors out to me without even taking the time to ask me which doors in particular were needed or following up. As a result I saw no other option than to dispute the charge with my bank/ credit card company. When their company got word of the request for a charge back, one of their staff members contacted me via phone to inform me that if they were to issue a refund, they'd need me to ship the cabinet doors back. On October 15 I complied with that request given to me by their staff member and sent them out via UPS ($150 of my own money) which confirmed that they received them back. Fast forward to today when I have been informed that my dispute was closed because they (the merchant) "carried out a service" for me. My first question for them was why would I be told to go through the costly expense of sending these cabinet doors back if they weren't going to follow through with the refund requested? I clearly haven't been "provided with a service." My family just out the $1,900+ with absolutely nothing to show for it because Cabinet Door World didn't provide the correct product in a timely manner. It just doesn't seem right to me. I feel completely violated and robbed after all of this. I've never experienced such poor customer service in my life.