Tom L.

I ordered a wine refrigerator that was supposed to be in stock and was my credit card was charged $1,240.37 right away. I got an order confirmation but no other information. 3 weeks later, I sent numerous emails with no response. Then I called and was on hold for an hour and 20 minutes - no answer. Finally after going on a chat and waiting over 5 minutes between every response I got a comment that it is back ordered and they have no clue when it will come. They can't call the manufacturer to find out an approximate date. Trying to cancel after they floated on my money for a month and I am a month out with no information. First negative review I have written in 5 years.