Tom S.

I turn 64 next month and I've always wanted to learn guitar. So as my 2021 New Year's Resolution decided to commit myself to doing so. I played trumpet for 20 years, 5 as a professional. So I know the 4 ingredients necessary for success...#1) consistent and quality practice, 2) quality instruction, 3) quality equipment and 4) talent.

With those in mind, I am 100% committed to practice and am learning what defines "quality" practice. After much research I have chosen the Zager instruction program. This weekend I took delivery of a stunning sunburst ZAD900, replacing a borrowed entry-level guitar so I clearly have the quality equipment ingredient covered. The question of talent remains... I will let you know.

As for the choice of a Zager guitar I read every review I could find and watched every video and YouTube available. Clearly, being a newbie prevented me from actually comparing guitars. I was left with the opinions of others, which all spoke glowingly of the quality, sound, playability and value. It seemed like an easy choice. I still have an educated "ear" and must say that playing my first chord when I took it out of the case literally gave me goosebumps! I look forward to someday being worthy of such an instrument.

Finally, I want to draw attention to is an element that often goes under-appreciated. Organizational culture and customer service. In my multiple exchanges with Dennis Jr., Sara, Jessica and others there is clearly a company-wide culture of customer service. I don't know if I am more impressed with the actual product (guitars) or the people. All have exceeded my expectations and I look forward to being a lifetime client