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I purchased a pair of Marni sandals (approx $1000 AUD) which within 2 months of wear presented with pealed leather on the base of the footwear. I emailed matches requesting an assessment for a faulty item and asking for them to be swapped or returned. Matches took 8 months! To sort out the process and then told me that the reason it was rubbing off was because that's wear my foot sat? Appalling. I will never be purchasing from them again! Do not shop here.
Products used:
Marni
Toni S.'s review of MATCHESFASHION earned 3 Very Helpful votes
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We are on day 30of this nighttmare; day 21 since I returned the item and day 15 since they...
On 13/03/2024: I tried to place an order at matchesfashion.com Whereas the order wasn't confirmed...
