I made an appt for my dog to just get a bath only. I get there they are trying to for add ins. I say no politely 5 times. The intake guy then goes to get her manager, she then tries to force add ons. I finally get pissed off. She is telling me that she can't bath my dog without the add on. I tell her to show me that in writing. She then walks it back & took my dog in. These are shady unlawful tactics to get extra money out of customers. I not the one. I'm going to corporate.