Tony K.’s Reviews of Adore Me & more

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Lingerie

8/6/20

Don't order from this company anymore. I placed an order for a gift for my wife on May 22 which is still not delivered and tracking shows it's been sitting in one spot since June 15th. USPS shows they are still waiting on the package. Customer support first asked me to wait until June 30th and if I still didn't get it to get back with them and they would take care of it. I was unhappy with that answer but I did. Well after a week they finally answer and their answer now is to wait some more time. IT HASN'T MOVED IN 3 WEEKS! They should be refunding my money and recalling their shipment instead they want me to wait 2 months after the order before I check back in. At that point I'm sure they will ask me to wait more. That is HORRIBLE customer service. What's worse is that it's the second time it has happened. I will not be doing business with them again.

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Sandra N. – Adore Me Rep Over a year old

Hi Tony,

Thank you for taking the time to write this review.

We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.

Though we do our best to ensure that we meet the delivery timeframe, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.

We also wish to ensure great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.

I took a look at your account to better understand the issue and I could notice that you are being assisted regarding the order. We always guarantee assistance whatever may happen to your package.

If there is anything else that we can assist you with at this time, please let us know.

Best regards,
Adore Me
help@adoreme.com