Tony M.

I hate their recently retooled website. Their skinny fonts are more difficult to see for older readers. The showing of sample pages to peruse were more plentiful in the old website. One or two shots all you get now. And having to reset my password? My old setup was with Comcast which I no longer have access to. If I start a new account I lose access to all my previously paid-for Digital Library numbers. Who in mgt ever thought this new website was better?

$130+ I'm paying for the slowest most unreliable service I've ever used. Problem is, they are ONLY commercially available service where I live. They don't tell you that can't use cell over Wifi. So I got a landline through them (another $20/mo.) It drops calls left and right even when I'm in same room as modem. Their upload/download speeds are insufferably slow! I put in an order for Starlink last October, waiting for them to roll out now. When it goes in I will drop HN in a NY minute and I will NOT honor my 2 year contract, as they have not lived up to their advertised promises. They can sue me and lose.