Tracey M.

I called American Homeshield on 6/15/202, paid the fee for service and it is going on One month that I have been without a Washing machine. In the interim My family and I are lugging clothes to the laundry mat, and American Homeshield seems extremely unbothered by my many calls regarding the status of my repair. To add injury to insult the technician assigned to my case is rude, unprofessional, and dishonest about why he has not come out, he went as far as to send an email to American Shield and myself saying that he came out on 6/17/2021. Beware that the customer service reps are outsourced to India so there is a lack of cultural understanding that being without a washer for three weeks is a pressing issue.