tracy j.

I've been happy with their products for several years, but not any more. I had stored some cleanser in my master bath for about 3 months before opening. When I did open, the product was completely rancid. When I notified customer service, they told me not to expose the product to extreme heat or cold. I informed them that I keep my master bath at 68 degrees at all times, so cleanser should have been fine. I escalated to customer service two more times with zero results. I am now in the process of switching to a different product. Very frustrating!