Tracy M.

I help small businesses with their web presence. I have been an IONOS customer for more than 10 years and I have to say I am highly disappointed in the MyWebsite Now Plus package. To date I have ordered four packages for various web projects and to date NONE OF THEM WERE SUCCESSFUL. The technical support - wait what technical support - it doesn't exist, they can't even size a font, have very basic knowledge and always promise to call you back and don't. Just a glorified customer service rep trying to sell you more products than helping you solve your problems. They only have 23 templates, yes 23 (WIX has 900+ templates). I have complained so much about their support, website options and lack of follow-up that I've decided to move all my clients to another provider. They state "No Fuss WordPress" and they are right, don't call them to fuss about the lack of service just deal with it. I called about a technical issue on their part and four days later I still don't have an answer accept, we have escalated the issue to technical support, "wait I thought I called technical support." Only to be told they escalated the problem to someone who they can't call directly, can't tell me the hours of operation or don't know when or if I will receive a call back. The current site is stuck on the website template, after working four hours to create my site and they can't seem to fix it. So save your self the headache, financial cost and as I've told EVERY sales rep that calls me...fix my problem first before you call me about buying more of your crappy service. If I could give them a -5 rating I would as I didn't even want to give them a 1 star rating that was too much! I hope this review helps you.