Travis B.

I ordered the 16" Purple LED Foam Stick, per their website and included in my order confirmation "SHIPPING NOTE: All orders are shipped within 24hours upon being received. Our shipping cut off is 2:30pm pacific standard time, all orders placed after our cut off time will ship the following day. We only offer delivery during business days, we do not offer Saturday delivery on all shipping methods unless specified by customer."

It took over a week for the item to be shipped and despite the shipping note it was delivered on a Saturday. HOWEVER the wrong item was shipped (they sent blue sticks not purple). This was for a Halloween costume that requires some construction work so I do not know if GlowSource will be able to fulfill the order in time at this point. I tried customer service, but they are not available on weekends so now I am left waiting in limbo.

Per the photos below you can see that Blue and Purple are not the same. I was sent blue, which is not what I ordered and it was delivered a week later than expected.