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I am a beleiver in priority tire and that they are the best online tire company I have used. This last purchase however the tire arived with some defects from the manufacture. I was sent a return label and told as soon as the tire was shipped I was to contact them so they could ship me out a new tire being that it was a manufacture defect and not a problem with ordering or shipping. I am still waiting for the replacement tire to be shipped after a week has gone by that I notified that the bad tire had shipped out. I am hoping it will ship soon and am sure there was just a mix up.
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I have an account with Priority tire, ordered tires not available in my area so used Priority....
Havent used the tires yet to give a review these are for spares
We do indeed do all we can to ensure that we only send out safe and functional tires each and every time - and if they get damaged during transit or have an otherwise clear manufacturing issue, we're more than happy to assist with a return, replacement and refund at our cost!
Regarding this case, we have to assume that there was some type of misunderstanding or similar confusion regarding the follow-up - naturally we do apologize if we made any mistake here, but we assure you that we did try to help and resolve this to your liking!
Do not worry, we'll make sure to double-check everything to help improve our quality control and performance going forward!
Thank you for your understanding.