Trey S.

Hello I'd like to give you feedback on the wig I've purchased. This was my first time wearing a lace front wig. I wore it in a pony tail the first day and it was extremely tangled by the time I got off work. I put it in water and used a wig brush and conditioner to brush through it and it was somewhat better. I wore it in a pony tail again and it became so tangled that I couldn't get the tangles out. Now, my lace front wig is ruined. If this is real human hair, why did it become so tangled that you can't comb through it? That's what I don't understand. I sent them feedback in regards to the issue I had with the wig. They asked me to send pictures. I sent them. The only solution they gave me is how to care for the hair which I don't understand, because my wig is completely tangled and it only took a day to start tangling and over a week to be completely ruined.