Trina U.

I RECENTLY LEFT AN AMAZING REVIEW OF UMOBIX & I LOVED THE SERVICE! AFTER A ROUGH FIRST MONTH (CUSTOMER SERVICE WAS (KEY WORD WAS) AWESOME! COULDNT GET APP TO WORK AT FIRST SO ASKED FOR REFUND. I RECEIVED A RESPONSE THAT SPECIFICALLY SAID I WOULD NOT GET REFUND! SO I DECIDED TO TRY N TRY AGAIN UNTIL IT WORKED. I WAS THRILLED! TOOK A MONTH OR SO, SO THEY GAVE ME FREE MONTH. I SAID NEVERMIND TO REFUND. FAST FORWARD A COUPLE MONTHS LATER, WHICH WOULD B YESTERDAY... I GO TO LOG IN ON ACCOUNT & IT SAYS "SUBSCRIPTION BLOCKED". CUSTOMER SERVICE WAS NO LONGER HELFUL AND KIND. AT ALL! IT WAS LIKE I WAS THE ENEMY. NO 1 WANTED TO HELP ME, THEY JUST KEPT TELLING ME "CONTACT BILLING"... SO I DID! GOT EMAIL TODAY THAT SAID BECAUSE I ASKED FOR REFUND (MONTHS AGO--- THAT WAS PROMPTLY DENIED) I WAS NO LONGER A CUSTOMER WITH THEM. THEY REFUNDED MY INITIAL $50 & I HAVENT HEARD A WORD SINCE. I HAVE NEVER BEEN SO BLOWN AWAY AT THE COMPLETE 360 THIS COMPANY DID. I DIDNT RECEIVE THE CREDIT I STILL HAVE ON THIS ACCOUNT & THEY REFUSE TO WORK WITH ME... FOR WHAT REASON? KEEP IN MIND I HAVE BEEN A LOYAL CUSTOMER FOR MONTHS NOW... THEY WONT PAY ME FOR CREDIT OR EXPLAIN, OR WORK WITH ME TO REINSTATE. THEY ARE HORRIBLE! IVE NEVER BEEN TREATED SO POORLY! BUYER BEWARE! THEY ARE WOLVES IN SHEEP CLOTHING! THEY NEVER EVEN INFORMED ME THAT I WOULD B SUSPENDED OR REMOVED. THEY WERE INFORMED THAT MY CHILD WAS LIVING ON HER OWN IN NEW CITY & THIS APP WAS MY INSURANCE THAT SHED STAY SAFE... THEIR RESPONSE WAS "IM SORRY, WAIT FOR BILLING TO CONTACT YOU"... MOVED TO HOVERSPACE... FANTASTIC COMPANY & TO TOP IT OFF? I EXPLAINED WHAT UMOBIX DID TO ME & IMMEDIATELY THEY GAVE ME THE MONTH CREDIT THAT UMOBIX KEPT FROM ME! DEFINITELY GO TO HOVERSPACE