Trinity T.

A chat person told me I had to upgrade my card when I wasn't able to use it only to then find out I was typing in the wrong numbers. I upgraded it by that point and after a few weeks my account is closed without warning. My money was still on it so during the panic I texted three chat assistants who all said it was my fault for failing the verification test needed to upgrade my card despite me telling them that's what I was told to do. They then tell me they can not specify what went wrong and just to know that it went wrong and I could never access or open an account again. The first two rudely ended the chat after saying their piece and the third directed me to the customer service line. I called them and Veronica comes to the line saying the same thing which obviously doesn't help so being desperate I asked to plead my case to someone higher. Only for her to put me on hold for ten minutes, pretend to be a higher person in charge and accidentally let her name slip out! Bad customer service doesn't even scratch the surface and to have my account closed from listening to what a chat assistant told me in the first place without any compensation is ridiculous. I'd sue but wouldn't even know where it would be directed to!