Trish M.

Today was one of the most frustrating online shopping experiences I have ever had! I was trying to order lamps which were on sale, and best of all Kirklands was offering free shipping for most orders, Well after trying to add the items to my cart for over fifteen minutes, I finally called the store to try to figure out what was going on. I explained that the site would not let me add an item to my cart without first choosing a store, and all the stores it offered (a total of five) were out of the item. She said if the site was forcing me to choose a store, it meant that the item was out of stock online. Two things here are particularly maddening. First, the site would not allow me to set a perimeter for checking stores; it set it arbitrarily so that the best thing I could do was to insert random zip codes to try to see what stores outside of my area might still carry the item. This required going to Kirkland's location finder and entering in at least five other zip codes before I could check all stores within driving distance. The second problem is here is, "why doesn't the site just tell you that it is ONLY AVAILABLE FOR STORE PICK-UP"?! Just the five little words would have prevented incredible frustration! But, no...they just want you to think that the site must be glitching or something so that you spend the next twenty minutes online and on the phone with a store representative making yourself crazy! Finally, WHY CAN'T STORES SHIP ITEMS? They won't even ship store to store! This is the 21st century, the era of two day deliveries! Kirklands needs to get with the modern world!