Tristan C.

I started with Visualsoft in November 2015 using their adwords marketing management, it took a month to set the account up which I was charged a £500 sign up fee and £500 for the first month, 6 months later I had spent over £7000 with no sales. I was told by visualsoft they where brand building the website and to keep going and eventually it would lead to sales, it never did. I constantly communicated and asked why it was not selling and was told this each time. They even provided a website review (which was very unprofessional).
After leaving a complaint online I was offered an additional 3 months of adwords account management and social media management for free, which turned out to be useless. Again when the website didn't sell I was told it was brand building and to carry on.
It is now July the 21st 2016, after becoming frustrated with only 3 sales on the website (my products where being sold elsewhere). I contacted a few other honest marketing companies, who told me the reason it was not selling was because of the website, not the advertising, they also said they would not accept me as a client because of this fact, Visualsoft happily charged £500 a month + vat and carried on regardless (they also locked me into a 6 month contract, which was initially supposed to be 12 months). Even after hours of calls they did not think to mention it was because of the site and let our company spend thousands on advertising.
They do not pay any attention to your specific business and just have standard packages they implement no matter what industry you are in (our business is luxury leather handbags and accessories).
Our marketing budget is now nearly non-existent, it started at £10,000, we had realistic expectations to break even in the first year, but have now been nearly bankrupted due to using Visualsoft and their services.