Troy C.

To say this was the worst experience I have had with any business is an understatement. I scheduled my move for October 2022 back in March 2022. I was told that pricing is determined by cubic feet, mileage, and time of the year. This is reasonable. Moving across the country as a family is stressful and I tried to get this all figured out ahead of time as early as possible. The salesman, Alan, quoted me a move within my budget to Raleigh, NC. I also got a few other quotes for Fargo, ND, and a few other places. Later in the process changed my destination from Raleigh, NC to Rock Springs, WY. This is a 2,500 mile difference and the price was never reflected. They said "even if you moved 3 miles down the road, you reserved a truck for Raleigh, NC and that's the price you'll pay." All of the money I have paid to reserve the truck at this point are non-refundable. Meaning if I chose another moving company I was already out thousands of dollars. This is the business model of this company. Since I didn't have a choice and was already out thousands of dollars, I had to stay with Final Destination. I confirmed my moving date numerous times throughout the summer months for October 26,2022. I needed this date since my lease ended on the 26th and was buying a house in Wyoming on the 28th of October. It wasn't until the day before my scheduled move that I was informed of a "backup moving date." The 11 people I spoke to about moving dates, sales, quotes, etc., failed to mention this to me. The lady on the phone said "well you can use another moving company if this doesn't work for you" knowing that all of my money to this point was non-refundable. Also, a week prior to your move quality assurance gives you a call to finalize your inventory and update the goods you are shipping. I had a length, width, and height for every item that we were taking and ended up adding 7 items to my original list, this cost me over $1,500 additional. I was upset that my 2,500 mile difference from Raleigh to Rock Springs still hadn't been reflected. The customer service in almost every interaction was poor. From hanging up on me to disrespecting me, including the customer service manager (a real gem), I was treated poorly. This company treats people, and myself a veteran, piss poorly on purpose since all of the money is non-refundable. Every time you speak to someone from the company there is new or different information that is dramatically different. Now that we are a day late for my pick up the items from our "final" inventory were far shorter than the amount of things we had. How is this possible? The movers that showed up from USA Moving said this company under-quotes customers all of the time. How far was Final Destination off even with me giving them exact dimensions for every item? 1,000 cubic feet. They were off by 1,000 cubic feet. Not 20 cubic feet, or even 100... no, they were off by 1,000 cubic feet. This was even after my wife and I threw away items in front of the movers, many of them were special items and some things from our kids. Meanwhile, our stuff is on the truck already loaded, and they tell us the 1,000 cubic feet difference will be an extra $5,000. My family and I are closing on a house the next day, moving across the country, and this $6,500 curveball happens the week before with quality assurance being $1,500 extra and a $5,000 bombshell the day of the move. I looked at Uhaul, Penske, and Budget Truck. Guess how many trucks are available at the size I needed in San Diego, CA at the time I needed it? None. They had us right where they wanted us, left to pay these hostage fees to move our stuff. No other moving company could help us in a days notice, we were scheduled and paid since March with this company and they failed us at every step of the way. We had to get creative with how to come up with these funds and still be able to close on our house. Fast forward to the delivery day, numerous items were broken. Antique chests, multiple boxes of glassware that was wrapped and protected so heavily that it was clear the boxes were dropped (or delivered like in Ace Ventura), our grill, they lost a wheel on our office chair, some of the boxes were dropped off upside down (it was hard to keep track of all of them because everything was happening so fast). Afterward I had many conversations with supervisors at the company, Stacy and Holly primarily. What they continue to relay is that "the price you were given was just an estimate and you signed the paperwork." I understand that it's an estimate and that I signed it, but being off by 1,000 cubic feet costing me a curveball of $6,500 the week prior and of my move is not right. Not to mention the horrible customer service, and delivering my stuff broken. This company is a scam because of the non-refundable business model they choose to go with. No information is given about your moving day or time until the day before, the final price isn't given to you until the move is over.