True S.

I'm putting this out there because their level of manipulation towards customers (especially with their celeb/insta ambassadors) is deeply saddening. Yall deserve THE TRUTH. I actually worked for them for a very short time and MY GOD this company should simply NOT exist. I was a customer service rep and quickly got irritated by the pressure my managers were putting on me to literally help them rob people. My role was to answer emails from customers who had ordered items through the website. I was told by these managers that I should avoid refunding people at all cost and to use every possible excuse to decline refund requests (decline if they used any discount or sale item, decline after the very small window of return, decline if we still have the item in stock and can "attempt" to resend it). We would get hundreds of emails A DAY from customers claiming they never received their order, only received one item from a large order, that they received a completely different item than what was ordered, or that their order was paused at the "shipping label created" stage for weeks/months, even if they purchased the quickest delivery options. Even when we resent orders that were incorrect. Most of the time they STILL didn't receive the correct items. What is the point of marketing items to vacationers for their planned trips if they have absolutely no intention on fixing packaging errors in time or refunding people their hard earned money for errors made by the company? Also just to mention, they straight up lied on their return policy (return within like 10 days only) but they PURPOSEFULLY left out the fact that the 10 day clock starts the day you order it, not the day it was delivered (makes no sense). So if you lived far or there was a shipping delay for any reason, if you were given the wrong item or it simply ran small/big and wasn't true to size (happened most of the time) you were literally sh*t out of luck because they only want your money. The shipping department was filled with children who had no chaperone or direction. They were mostly young boys who were constantly trying to talk to the females in the customer service department instead of doing the job they were getting payed to do. Man. When I tell you they were giving out incentives & bonuses to employees very frequently for the dumbest, most irrelevant reasons (answer why you like working here. Best answer gets $200) while customers were getting robbed with nothing to show for it in return. They were literally giving away other peoples money who did not receive what they payed for. It made me feel like a horrible person every day that I stepped into work. And how are you gonna put Ciera, Amber Rose, Lala, Gabrielle Union. All these beautiful black women, and market your company as black-owned but you are straight up robbing black women who attempt to order from you? If most of your company's business is through online ordering then you know what the hell is really going on with your service. You can spam review boards with 5 stars all day, doesn't erase the errors or shady business you do. The owner is straight up not a good person. Period.