T S.

Was a LiquidWeb customer for years, and they were awesome... however, when LiquidWeb divested itself of all their basic-plan customers, my business was sold to DeluxeHosting. Everything was fine for a bit, but after I renewed by yearly hosting subscription, things started going awry. First, fetching mail [via GMail client] from the main domain account stopped working... opened a support ticket, was told repeatedly that it was a high priority, 2 weeks go by, and not only do I not receive any updates, but when I [repeatedly] engage support, they just have no idea why this stopped working. OK fine, I create additional mail accounts instead of using the main domain email account's "catch-all" and I'm back in business. Then about a week later, each of the email accounts I created mysteriously disappeared. Opened a support ticket, told them to send updates to my GMail account (cause, my domain-based emails disappeared). Was told repeatedly that this was a high priority, and TWO WEEKS LATER, I get a mail from some company called "JumpLine" telling me that they had no backups for the email accounts on my domain. Two weeks is not high priority, and is a completely unacceptable response time. OK, I re-create the handful of email accounts, and use completely new passwords, each being 30 characters long and consisting of upper-case, lower-case, numbers, and special characters. Less than a week later, and each of my domain-based email accounts disappeared again. I send email to Deluxe's support, asking to speak to a senior manager, and get an immediate response. Tell the senior manager about my troubles, and explicitly tell her that either security at Deluxe is terrible, or someone AT Deluxe is purposely sabotaging my account... and she does not even respond. Send one more email saying that if a customer accuses their company of sabotaging their own customers, I would expect the company to defend itself and assure their customer everything was on the up & up... and again, no response at all. With 10 months remaining on my pre-paid hosting plan with Deluxe, I transferred my domain to another hosting provider. I would avoid doing business with Deluxe at all costs.