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We lost lot of money and we got nothing! We chose this because we were told that Imprintnext would get coming features for production management and sales and marketing ready in month and this was year ago. Than one month, two months, three months and half year went and those were not ready. Promises after promises.
We needed many customizations and we trusted the company so we started project and paid in advance per milestones. We were shown how project was going but we didn´t see concrete progress and when deadline came we had very big problems. Our site got hacked. It happened little right after they made some installations. It was right in our high season and our live site was not working for one week. So we lost lot of sales also and workhours. Our own developer said that there is big security issues and bugs in their software. We hired security expert and made report for them and all what they answered was that this kind of things has never happened with other customers so it is not their fault. But I haven´t ever had this kind of problems either.
After nine months we didn't get this ready and working. Last months we didn't get enough help and answers. I feel that they might not have own developers because they didn't want our developer to talk straight to their developer. It went so difficult that we needed to cancel project and ask refund. After cancelation I have tried to get contact but I get NO answers. They have worst customer service I have ever had!
I hope I could have this kind of feedback to read year ago and I would never started project with them. I hope this helps someone else to find better option.
Tip for consumers:
Stay away and find better option.
Products used:
ImprintNext Essential + 3D Preview + Embroidery
preview + Jersey configuration + Multi-Store
Tuomas K.'s review of ImprintNext earned 3 Very Helpful votes
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If I could give this product 0 Stars I would. The license is thousands of dollars and the support...
Thank you for your review. We’re really sorry to hear that you had a frustrating experience with ImprintNext product designer.
But we can assure you that this situation is far from our usual standards. This makes us all keener to make sure this gets resolved and doesn’t happen again.
As per our internal support portal, All of your tickets were responded to in a timely manner and stand closed, which adds to the fact that our support team strives incredibly hard here to make every customer experience enjoyable, their queries resolved at the earliest, and meet their expectations on time.
In case you missed it, Your site got hacked at a time when we were closing in on our delivery goals and surprisingly it was the main site and not the site where ImprintNext developers were working on. Still, we made all our efforts to restore your site without an extra charge.
We can still deliver and go live with the existing developments as they remain unaffected, but as you decided to switch the platform, we accepted your decision and continued providing support to integrate ImprintNext into an unlisted platform by providing every necessary documentation and detail.
But, In case you have any existing queries, we would request you to drop our customer services team a message at support@imprintnext.com to let them know all the details and we guarantee a satisfactory resolution for you.